“FAQ's.”
Q: What should I be asking businesses when ringing up for a quote?
A:
Find out if the installer is licensed, carries the correct insurance and will supply you with the necessary compliance certificates. Also find out if the quote includes electrics. In this way you will be comparing apples to apples and not apples to oranges. If you are asking our business these questions the answer is yes to all of them.
Q: What is the best Heating/Cooling System for me?
A:
You can look at our “Systems Info” page to read up about the different systems but the best way is let one of our experienced sales consultants visit your home or business so we can evaluate your needs. We will take into account the size of the area you want to heat and/or cool, your budget, check your available power supply and “help you find your perfect comfort zone”.
Q: How will I know how energy efficient the system is that I want to buy?
A:
Each system comes with a star rating that indicates it's energy efficiency. Our sales team can offer information on this increasingly important consideration.
Q: Which brands do you recommend?
A:
We recommend you use leading brand names such as Brivis and Daikin as they have more well established reputations and better systems in place for after-sales care.
Q: Who will install my system?
A:
We use only fully-qualified, licensed and experienced Trades people. A very high emphasis is placed on their ability to converse in a polite manner to our customers and to leave the worksite in a clean and tidy condition.
Q: Is your work guaranteed?
A:
Our work is guaranteed under the compliance certificates we are, by law, required to issue on the completion of every job.
Q: Do I need to make a concrete slab for the outdoor unit of my heating and/or cooling system before its’ installation?
A:
No. We provide pre-formed concrete slabs onto which we bolt the outdoor unit.
Q: Do I have enough power to run a new heating and/or cooling system?
A:
This is something we check when we carry out our free on-site inspection.
Q: Can you mount a Wall Mounted Split System on an internal wall?
A:
You can if necessary but, as refrigerated cooling systems create water which needs to be removed, you would either need a condensate pump to be installed or we would have to cut the wall in order to install a drain. Both options will increase the cost of the installation so, if you’re trying to keep costs to a minimum, a back to back installation (inside unit on one side of an external wall and the external unit on the other side) is the best solution.
Q: How soon can you do the installation after I give the go ahead?
A:
It will depend on the time of the year you call to arrange it. The summer and winter are our busiest months so, to avoid time delays, perhaps consider installing your air conditioning system in winter/early spring and your heating system in Autumn. There can be cost savings in the purchase of your system by doing this. Many Split System Air Conditioning Manufacturers, for instance, offer cash back offers on their systems if purchased in off peak periods.
Q: What payment options do you offer?
A:
We accept cash, cheque, EFT, Visa and Mastercard. A credit card surcharge of 2% applies.
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